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2020/2021

Performance improvement of the search of digital certifications offered by the 74 chambers of Industry and Commerce (IHKs)

Summary

Led the design and collaborated in the definition of the product vision for the innovative AI chatbot search interface solution, aiming to create a single source of truth and unified platform for all nationwide and non-nationwide digital certifications offered by 74 Industry and Commerce Chambers (IHKs) within the German Chamber of Commerce (DIHK).

Role

Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer

Offer

0-1 design of the SaaS web application customer-facing and internal back-office system

Responsibility

End-to-end design (The project has since been discontinued and is now a part of ISA which I designed the initial version at the time).

Team

+ Myself
+ 1 Full-stack Software Engineer
+ 1 Machine Learning & Data-Science Engineer
+ 1 Data-Science Manager (Co-founder)
+ 1 Linguistic Psychology Expert (Founder)
+ DIHK Manager

Sector

B2B and B2C SaaS — Legal & Commerce Chamber
Senior Product Designer
Senior Product Designer
Senior Product Designer

Skills

+ Roadmap Planning
+ PM Assistant
+ Information architecture
+ User Flow Mapping
+ User Experience
+ Visual Design
+ Interaction Design
+ Design System
+ QA

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Cristina Tulcidas — 024©